1. Who we are
PrimeCodia (“we”, “us”, “our”) is a software development company with a registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, and a development office in Bahria Town, Islamabad, Pakistan. We are responsible for the personal information collected through primecodia.com.
2. What we collect
Information you give us
- Contact and project forms: your name, email address, the services you’re interested in and your message.
- Live chat: anything you type into the chat widget, plus the name and email you choose to share.
- Free call tool: an email address, only if you choose to have a room code sent to you.
- Booking a call: details you enter on Calendly when you schedule a meeting.
- Emails: anything you send to info@primecodia.com.
Information collected automatically
- Usage data: pages visited, time on page, referring site, approximate location (country/city from your IP address), device and browser type.
- Call tool connection data: basic technical details such as approximate location and device type, so we can troubleshoot failed connections. Call audio and video travel peer-to-peer and are not recorded.
- Certificate verification: the certificate ID you search for.
We do not ask for payment card details on this website, and we do not knowingly collect special-category data (such as health or religious information).
3. How we use your information
- To reply to your enquiry and send quotes or proposals you ask for (legal basis: steps before entering a contract, or our legitimate interest in responding to you).
- To deliver and support projects for our clients (contract).
- To understand how the site is used and improve it (legitimate interest, or consent where required for analytics cookies).
- To keep the site and our services secure and prevent abuse (legitimate interest).
- To meet legal, tax and accounting obligations (legal obligation).
We do not sell your personal information, and we don’t use it for automated decisions that have legal effects on you.
4. Third-party services
We use trusted providers to run the website. They process data on our behalf or under their own privacy policies:
| Service | Purpose | Data involved |
|---|---|---|
| Vercel | Website hosting | IP address, request logs |
| Google Analytics | Visitor statistics | Usage data, cookies |
| Google Firebase | Storing contact enquiries, certificates and call-tool signalling | Form contents, certificate IDs, connection data |
| EmailJS | Delivering contact-form messages to our inbox | Name, email, message |
| Tawk.to | Live chat | Chat messages, IP address, cookies |
| Calendly | Scheduling calls | Booking details you enter |
| Google Fonts, jsDelivr, cdnjs | Fonts, icons and code libraries | IP address (when files load) |
Some of these providers store data outside the UK and Pakistan, including in the United States and the EU. Where that happens, we rely on the provider’s safeguards, such as Standard Contractual Clauses or the UK–US data bridge.
5. Cookies and local storage
Cookies are small files stored by your browser. We use:
- Essential storage: for example, to stop the contact form being submitted repeatedly in a short time.
- Analytics cookies (Google Analytics): to count visits and see which pages are useful.
- Chat cookies (Tawk.to): to keep your chat conversation going between pages.
You can block or delete cookies in your browser settings. The site will still work, although live chat may not remember earlier messages.
6. How long we keep it
- Enquiries that don’t become projects: up to 24 months, then deleted.
- Client project records: for the length of the engagement plus up to 6 years for legal and accounting purposes.
- Analytics data: according to Google Analytics retention settings (up to 14 months).
- Call tool data: room details are temporary and removed after the call; call content is never stored.
7. Your rights
Depending on where you live (including under the UK GDPR and EU GDPR), you may have the right to:
- access the personal information we hold about you;
- correct information that is wrong or incomplete;
- ask us to delete your information;
- object to, or ask us to restrict, how we use it;
- receive your information in a portable format;
- withdraw consent at any time, where we rely on consent.
To use any of these rights, email info@primecodia.com. We reply within one month. If you’re unhappy with our response, you can complain to your local data protection authority. In the UK that is the Information Commissioner’s Office (ico.org.uk).
8. Security
The site is served only over HTTPS. Access to stored enquiries is limited to authorised PrimeCodia staff with individual accounts, and we sign NDAs with clients on request. No method of transmission or storage is completely secure, but we work to protect your information and will notify you and the relevant authority of any breach where the law requires it.
9. Children
This website is intended for businesses and adults. We do not knowingly collect information from children under 16. If you believe a child has sent us personal information, contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. Significant changes will be highlighted on this page.
11. Contact us
Questions about this policy or your data:
- Email: info@primecodia.com
- Phone / WhatsApp: +92 309 1822187
- Post: PrimeCodia, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
See also our Terms of Service.